At EAELES, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

• Products may be returned within 7-14 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Products that have been opened, used, or damaged after delivery may not be eligible for return or exchange.

Exchange Policy

• Exchanges are available for damaged, defective, or incorrect items received.
• Replacement products will be shipped after the returned item has been reviewed and approved.

Non-Returnable Items

For hygiene and safety reasons, certain cosmetic and personal care items may not be eligible for return once opened.

Return Process

1. Contact our customer support team with your order details.
2. Provide photos if the item is damaged or incorrect.
3. Once approved, you will receive return instructions.

Refunds

• Approved refunds will be processed to the original payment method within 5-10 business days.
• Shipping charges are generally non-refundable unless the error was on our side.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for prompt assistance. We are committed to ensuring a smooth and fair returns process for all our customers.