Refund policy

At EAELES we want you to be happy with what you ordered. If something is not right, you have 30 days from the delivery date to request a return.

Return window

Returns must be requested within 30 days of the date your order is delivered. Requests made after 30 days cannot be accepted.

Condition of returned items

To be eligible for a return, an item must be unused, unworn and unwashed, in the same condition you received it, and in its original packaging with any tags still attached. You will also need your order number or proof of purchase.

Items we cannot accept

• Beauty, skincare and personal care products that have been opened, used or had their seal broken
• Earrings, swimwear and intimate apparel, for hygiene reasons, once the hygiene liner or packaging has been removed
• Gift cards
• Items marked final sale or clearance at the time of purchase
• Free gifts and promotional items

How to start a return

Email us at Admin.fjl@shopeaeles.com with your order number, the item or items you want to return, and the reason. We will reply with return instructions and the address to send your parcel to. Please do not send anything back before you have heard from us, as unannounced returns cannot always be matched to an order.

Return shipping costs

If the return is because an item arrived damaged, faulty, or was not what you ordered, we cover the return shipping. For all other returns, including change of mind and sizing, the cost of return shipping is yours and the original shipping charge is not refunded. We recommend using a tracked service, as we cannot issue a refund for a parcel that does not reach us.

Damaged, faulty or incorrect items

Please check your order as soon as it arrives. If anything is damaged, faulty or incorrect, contact us within 7 days of delivery and include photographs of the item and the packaging so we can put it right quickly.

Refunds

Once your return reaches us we will inspect it and email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer it can take a further few days for the money to appear on your statement.

Exchanges

The quickest way to get a different size, shade or item is to return the original for a refund and place a new order for the one you want.

Order cancellations

If you need to cancel or change an order, email us as soon as possible. We will do our best to help, but once an order has been passed to our warehouse or supplier for fulfilment we may not be able to stop it. In that case you can return the item once it arrives.

Late or missing refunds

If you have not received an approved refund after 10 business days, please check with your bank or card provider first, then contact us and we will chase it up.

Contact us

EAELES
2850 Courtney Creek Blvd, Durham, NC 27713, United States
Email: Admin.fjl@shopeaeles.com
Phone: 919-564-9217