Shipping policy

Everything you need to know about how and when EAELES orders are shipped. If you have a question that is not answered here, email us at Admin.fjl@shopeaeles.com.

Order processing

Orders are processed Monday to Friday, excluding public holidays. Most orders are picked and packed within 1 to 3 business days. Orders placed at the weekend or on a holiday begin processing the next business day. During launches, sales and busy holiday periods processing can take a little longer.

Shipping within the United States

• Standard shipping – $8.00 flat rate, or free on orders of $75.00 and over. Typically 3 to 7 business days in transit after processing.
• Express shipping – $15.00 flat rate. Typically 1 to 3 business days in transit after processing.

Transit times are estimates provided by the carrier and are counted from the day your order ships, not the day you place it. They are not guaranteed.

International shipping

We are able to ship to selected countries outside the United States. Where international delivery is available, live rates from carriers such as USPS and DHL Express are shown at checkout, along with an estimated delivery window. If your country does not appear at checkout, we are not currently shipping there.

Customs, duties and taxes

International orders may be subject to import duties, taxes and customs handling fees charged by the destination country. These are not included in the price you pay us and are the responsibility of the recipient. Customs clearance can also add time to delivery, which is outside our control.

Multiple shipments

We work with a small number of specialist suppliers, so an order containing several items may arrive in more than one parcel and on different days. You will receive separate tracking for each shipment at no extra cost.

Tracking your order

You will get a shipping confirmation email with a tracking number as soon as your parcel leaves us. Tracking can take up to 48 hours to start updating. If yours has not moved after that, get in touch and we will look into it.

Delivery addresses

Please check your shipping address carefully at checkout. We cannot be held responsible for parcels sent to an address entered incorrectly. If you spot a mistake, email us straight away and we will change it if the order has not yet shipped. We do not ship to freight forwarding addresses.

Delayed, lost or damaged parcels

Once a parcel is with the carrier, delivery timing is in their hands. If tracking shows your order as delivered but you cannot find it, please check with your household and neighbours and look for a safe place or concierge note first. If it is still missing after 48 hours, or if your parcel arrives damaged, contact us within 7 days of the delivery date and we will help resolve it with the carrier.

Returns

For anything to do with sending an item back, please see our Return and refund policy.

Contact us

EAELES
2850 Courtney Creek Blvd, Durham, NC 27713, United States
Email: Admin.fjl@shopeaeles.com
Phone: 919-564-9217